If you’ve ever tried to find a last-minute ticket to Japan from Australia in sakura (cherry blossom) season, read on. You’ll know direct flights sell out hotter than a plate of piping takoyaki balls, and when you do find a seat, you need to sell a body part to get your backside on that seat for the 10 1/2-hour flight.
Faced with this dilemma recently, and needing to buy two tickets, I took a circuitous route with Garuda Indonesia, the country’s flag carrier. Yes, the flight was longer. Yes, it had a three-hour layover in Jakarta (lovely airport) and back via Denpasar (for all the Bintang singlets, yogawear and seriously overpriced food – however the TUMI shop had some great bargains, if you’re browsing). But for this review for the Traveller section of the Sydney Morning Herald and The Age newspapers, I took away a few very interesting lessons…
Did you know that you can fly Australia-Tokyo, and break your stay in Indonesia, at no charge, for up to a month’s stay? That’s a two-destination holiday, Tokyo and Bali, for the price of one! And if you’ve been watching the travel stats, you’ll know that Japan has recently taken over Indonesia (specifically, Bali) as the most popular international holiday destination for Australians.
I need to point out that Garuda has won Skytrax‘ award for best cabin crew multiple times, which sort of surprised me, but then in the flight, I found the service to absolutely live up to the award, on and off the plane. At one point, my travel companion left a small toiletries bag in her seat when we arrived in Jakarta. We reported it to customer service, who told us to take a seat, and in about 20 minutes, they’d run back to the flight, found the bag and returned it to us with a flourish and lots of smiles.
Also, they made a point of telling me that if you book a ticket with multiple guests on it, you automatically get seated together on the flight. I mean, people, this should not be so shocking, but having been split from my (then) five-year-old child on an international flight, and frequently flying with the (now much larger) child, it is a constant stress for many parents, who are thus forced to pay for seat allocations on top of their air fares. So, hats off to Garuda for maintaining what should be (and used to be) a basic service for passengers .
And final takeaway, the beef rendang served in flight is delicious – in economy. If you are an omnivore, you can’t go wrong with this meal choice.
For the basics: I flew Melbourne (MEL) to Jakarta (CGK) on Flight GA717.
The MEL-CGK flight runs four times weekly on an Airbus A330-300. Don’t expect glamour: it’s teal and chocolate. Need I say more? Ok, I will – the usb chargers are stupefyingly slow (as is the case on many airlines) and the sound didn’t work on the flight of one of my legs (I just plugged into the vacant seat beside me).
I flew Economy, and I’m a window-seat girl, sitting in seat 28A. The flight time is 7 hours 35 minutes from Melbourne to Jakarta, and about the same again on to Tokyo. And yay, I got three seats to myself so I slept all the way from Jakarta to Tokyo, arriving at 6am as fresh as an economy-class flight can ever leave you. It doesn’t beat a direct flight, but sometimes, needs must.
Flight review of Garuda Indonesia by Belinda Jackson
To read the full review, click here.
Disclaimer: my flight was not hosted by Garuda, but was paid for by Cruise Traveller. I paid for my daughter’s seat.
